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Licences for leavers keep billing
A Microsoft 365 licence keeps charging until someone removes it. A quarterly licence review is one of the fastest savings a CIO finds.
GABCO field practice
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Suppliers held to what they promised.
Most organisations rely on a handful of IT suppliers they rarely review. We manage them for you: choosing well, negotiating clear terms and holding each provider to its service levels.
What it covers
Vendor and contract management
Contract and renewal register
Every IT contract recorded with its cost, term, notice period and renewal date, so nothing renews by accident.
Supplier selection
Requirements written, quotes compared on total cost, references checked and a clear recommendation made.
Service levels that mean something
Response and resolution targets, reporting and remedies agreed in the contract, then measured.
Performance reviews
Regular reviews with each material supplier. Shortfalls are documented and fixed, or the exit is managed.
Licence and subscription clean up
Unused licences, duplicate services and forgotten subscriptions found and removed.
Outsourcing oversight
For regulated entities, due diligence and monitoring records that show oversight of material providers.
- ITIL 4
- COBIT
How we do it
Inventory
We list every supplier, contract and subscription, with costs and dates.
Review
Each contract is checked for value, terms, service levels and risk.
Act
We renegotiate, consolidate or replace where it pays.
Manage
Performance and renewals are tracked and reported to management.
Field notes
Worth knowing
1owner
One accountable owner
When several suppliers share an outage, someone has to own the fix. Without a named owner, each provider points to the next.
GABCO field practice
What you receive
- Vendor and contract register with renewal dates
- Supplier evaluation and recommendation
- Service level review for material suppliers
- Licence and subscription savings report
- Outsourcing oversight records, where required
Questions
Can you renegotiate an existing IT contract?
Often, yes, particularly near renewal. We review the terms, benchmark the cost and service, and negotiate on your behalf or alongside you.
Do you take commission from suppliers?
No. We act for you, and our recommendations are based on your requirements and total cost.
What if a supplier keeps missing its service levels?
We document each shortfall against the contract, escalate through the agreed process and, if it continues, plan and manage a move to a better provider.
More on Virtual CIO
Talk to us about vendor and contract management
Tell us what you're working on. We'll listen, ask the right questions and recommend a practical next step. No obligation.
info@gabcoenterprises.com+1 345 769 4222